Refund Policy - PAN India

 

Refund Eligibility (Refunds are only provided if):

• Wrong product received
  

• Damaged product received
  

 

Mandatory Requirement

• Parcel opening video is compulsory.
• Without a continuous unedited opening video recorded from the moment the parcel is received, no refund or damage claim will be accepted.

 

Time Window

• You must raise a complaint within 24 hours of delivery.

 

Refund Method

• Refund to original payment method
  

• Or store credit (customer choice)

• Processing time: 5–7 business days
  

 

Refund Not Applicable For

• Taste preferences
  

• Change of mind
  

• Incorrect address provided

• Delays caused by courier
  

• Products opened/used
  

• Without parcel opening video
  
  

Contact

📧 support@vedaskitchen.com

🌍Refund Policy - International 

 

Refund Eligibility (Refunds are only provided if):

• Wrong product shipped
  

• Damaged product received
  

 

Mandatory Opening Video

• Parcel opening video is compulsory for international orders.
• Without a clear, continuous, unedited unboxing video,
  no refund or replacement will be processed.

 

Time Window

• Complaint must be raised within 24 hours of delivery (your local time).

 

Refund Not Allowed For

• Customs delays or charges
  

• Incorrect delivery information
  

• Customer unavailability
  

• Opened/used products
  

• Taste preferences
  

• Without unboxing video
  
  

International Shipping Consideration

• Customs duties & import taxes are customer’s responsibility
  

• Delays due to customs are not eligible for refunds
  
  

Refund Processing

• 5–10 business days depending on payment gateway & bank.